Edge Best Practices

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Edge benchmarks help libraries, others assess best practices for
public tech services. Last year we announced in Brainstorm the upcoming Edge benchmarks.
The benchmarks have now been released. They are designed to help
libraries evaluate and improve public technology services for their
communities. They can also be useful for non-profits and others
providing public computer access and training. The Edge benchmarks are
a rating system and assessment tool to help staff understand best
practices in public access technology services for their communities
and determine what steps they need to take to improve their technology
services.

The benchmarks are divided into three main categories to
assess: Community Value (practices that connect the library to the
community), Engaging the Community and Decision Makers (specific
programs, services and supports that enable people to get value from
their use of technology), and Organizational Management (internal
management and infrastructure). See more here.