Capturing error messages

When there is an error on your computer, it is helpful to be able to show what you see.   You can capture the images on your computer screen to show someone else the error message or give visual examples of how to do something.

In Windows, use the Print Screen key (normally on the top right hand side of the keyboard) to copy the screen image into a graphic. It will go onto your invisible Clipboard, then you can paste it into an email or other type of program, such as Word. You can also use the Alt Print Screen key, which copies only the window.

On the Mac, press Command-Shift-3. (Command is the key with the propeller on it, next to the Space bar.) You’ll hear a snapshot sound, and you get a graphics file on your desktop—a picture of the entire screen image. If you press Command-Shift-4 instead, you get a crosshair cursor.  You can draw across just one portion of the screen. Or, if you now tap the Space bar, you turn the cursor into a little camera icon. You can now click on just one window or toolbar that you want to copy.

Racial equity in Seattle: How do we get there?

The City of Seattle Race and Social Justice Initiative (RSJI) is building a new Campaign for Racial Equity in partnership with community.  They are inviting you to participate in two upcoming community forums on Criminal Justice and Equitable Development.

September 6 at Miller Community Center, 330 19th Ave E, Seattle 98122:

  • Racial Equity in Development (housing, jobs, transportation, etc.) – 10:00 a.m. to 1:00 p.m.
  • Racial Equity in Criminal Justice – 2:00 p.m. to 5:00 p.m.

October 11 at Goodwill Job Training and Education Center, 700 Dearborn Pl S, Seattle 98144

  • Racial Equity in Education – 10:00 a.m. to 1:00 p.m.

RSVP here or contact Gabriella Sanchez-Stern at 206-684-5845 or  Accommodations available upon request.

Healthy Aging Month and you

Celebrate Healthy Aging month and keep your brain healthy by learning something new. Keep your mind young by enrolling in a computer class – and explore healthy aging resources online.

Seniors Training Seniors offers beginning computer classes at Greenwood, Southeast Seattle, Lake City, Wallingford and Belltown senior and community centers. If you are 50+, you can learn how to establish an email account, navigate the Internet to find sites that are of interest to you, and you can learn how to be safe and keep your information secure while doing so. Contact the Mayor’s Office for Senior Citizens at 206-684-0500 or by email at

Do you have health-related questions? How do you know if the health website you visit is credible? Visit our Get Online Health & the Web page to connect with online trusted health sites, where you can find information about managing your health, information on a drug or supplement, the latest treatments, and more. Here you can also click on a video to learn what makes a good health website.

Helping blind bus riders

StopInfo for OneBusAway app makes buses more usable for blind riders.   Check out this article by Michelle Ma for the University of Washington

“UW computer scientists have created a program called StopInfo that integrates with OneBusAway and provides specific information on location, safety features and stop closures for each bus stop in King County. In particular, it seeks to collect and share information that blind people have identified as important when they ride the bus. It relies on bus riders using the OneBusAway application to update and provide information about each stop.”

Online safety for college-bound kids

Previous generations didn’t need to have “the digital talk” but in a world where what goes online stays online, it’s essential.  Here are eight tips for the college-bound from our City of Seattle Office of Information Security:

1. The Internet is forever – Think about future employers, including those coveted summer internships. Don’t post anything online, including inappropriate photos, which would make a future employer think twice about hiring you. Good judgment is something employers look for, show that you have it.

2. Don’t add your address to your Facebook profile – Keep your address private. Anyone who needs your address can get it from you directly.

3. Don’t broadcast your location – Go ahead and check-in at your favorite coffee place and post photos of you and friends at a concert. Just do it sparingly. People don’t need to know where you are all the time or when your dorm room or apartment might be empty.

4. Don’t “friend” people you don’t know – Be choosy when it comes to friending people on social media. Just because someone sends you a friend request doesn’t mean you have to accept it—especially if you have no idea who they are.

5. Guard your social security number – Your social security number is a winning lottery ticket to a fraudster. It is the key to stealing your identity and taking over your accounts. Keep your social security card locked away in a safe place. Memorize the number so you can minimize using the card itself. Question anyone who asks for your social security card. Employers, banks, credit card companies and the department of motor vehicles are some of the few legitimate entities who may need your social security number. Never give it out online or in email.

6. Don’t use the same password everywhere – All your accounts need a password, but not the same one. Consider using an all-in-one password manager. If you choose this option make sure that you log out of the service when not in use. Get in the habit of locking your computer and shutting it off at night.

7. Beware of emails phishing for personal information – Be very wary of any email with a link that asks you to disclose your credit card details, username, password or social security number. These emails can look official but no bank, or other legitimate business, should email asking for this information.

8. Be Wi-Fi savvy and safe – Free Wi-Fi at coffee shops, libraries and restaurants make these great places to hang out and study. However, free comes at the cost of security. Unsecured networks create the risk of identity theft and other personal information being stolen. Make sure sites you visit use encryption software (website addresses start with https:// and usually display a lock in the browser address bar) to block identity thieves when using public Wi-Fi. Additionally, be careful to avoid using mobile apps that require credit card data or personal information on public Wi-Fi as there is no visible indicator of whether the app uses encryption. In general it’s best to conduct sensitive transactions on a secured private network or through your phone’s data network rather than public Wi-Fi.


Free workshop – Office 365 for Nonprofits

Are you interested in moving part of your IT infrastructure to the cloud? Have you registered for Office 365 for Nonprofits but are unsure what to do next? Join us for a free presentation and discussion on Office 365 for Nonprofits with the Seattle NPO Techie Group sponsored by 501 Commons, Phinney Neighborhood Association, and the City of Seattle. Office 365 is available for eligible nonprofits at free or reduced rates. In this session, we will cover:

  • Benefits of moving to the cloud generally
  • Office 365 features
  • Migrating to Office 365
  • Plus, an open Q & A with the presenters

We hope to see you there!

About the presenters:

Graham Ford is Senior Strategist and Technology Services Manager at 501 Commons. Graham applies innovation, technology, and process improvements to further the missions of both 501 Commons and its clients. For eight years, Graham has led technology design and implementation in mission critical business environments. Additionally, Graham has worked and volunteered in non-profit and governmental institutions in technical and non-technical roles. Enhancing his practical experience in technology and business, Graham has an MBA in Technology Management from the UW Foster School of Business.

Crystal Cheairs is the Technology Administrator at the Phinney Neighborhood Association (PNA). In over six years at the PNA, Crystal has worn many hats including roles in development, membership, technology support, and primarily database administration. Along with co-leading the Seattle NPO Techie group with Derrick Hall (City of Seattle), Crystal has been active in the Seattle nonprofit Salesforce community for 5 years. Crystal managed the PNA migration from an onsite exchange server into Microsoft BPOS (now Microsoft 365) at the end of 2010.

Please RSVP to Derrick Hall at or 206-233-5061

Data & Location

Phinney Neighborhood Association
6532 Phinney Ave N
Room 5 (upstairs)
Seattle, WA 98103

Tuesday September 9th 2014 at 10AM thru 11AM.

Seattle’s broadband and IT strategy

Seattle Mayor Murray recently announced three goals as the foundation for his broadband strategy. The three goals are:  1) Reduce regulatory barriers;  2) Explore public/private partnerships; and 3) Explore municipal broadband.

See more and add your comments at The Mayor is also sending legislation to Council that changes the rules about placement of telecommunications cabinets and will enable an increase in buildout of broadband. This will help enable more competition in areas of Beacon Hill and elsewhere, which have had limited DSL service. CenturyLink has announced a plan to build more fiber and broadband infrastructure in Seattle, in conjunction with this.  See more on this here.

You can also see the City’s Information Technology three key objectives and supporting actions.  These are guiding the Department of Information Technology (DoIT’s) work.  See the DoIT Plan here.